Cancellation Policy

Cancellation Policy

At Relaxons Chair, we value transparency and customer satisfaction at every stage of your purchase. To ensure a smooth buying experience, we kindly ask all customers to review our cancellation guidelines below.

Order Cancellation Window

We understand that plans can change. Customers may request a full cancellation and receive a 100% refund within 12 hours of placing an order.

  • To qualify for a full refund, your cancellation request must be submitted within the 12-hour grace period.
  • After this window, your order will have been placed into processing, preparation, or scheduling for transport and can no longer be canceled.

Once processing has begun, no modifications or cancellations can be made except for changes to your shipping address.

Shipping Address Modifications

If your order has already entered processing, we can still assist with corrections or updates to your shipping address as long as the unit has not yet shipped.

To request an address update, please contact our team immediately.

Orders That Have Shipped

Once a unit has shipped or has been assigned to a carrier, it cannot be cancelled. Customers wishing to return a shipped product must follow our standard Returns & Refund Policy

Customer Support

Your satisfaction is our priority. Our team is always ready to assist with shipping questions, tracking updates, delivery coordination, or product concerns.

Address: 1452 E Valencia Dr, Fullerton, CA 92831

Email: sales@relaxonschair.com

Phone: +1(351)209-4991

Website Contact Page: https://relaxonschair.com/index.php/get-in-touch/

Customer Support Hours: (GMT-07:00) Pacific Standard Time (PST) California

    • Monday – Friday: 08:00 AM – 10:00 PM
    • Saturday: 08:00 AM – 08:00 PM
    • Sunday: 08:00 AM – 06:00 PM