Warranty

LIMITED WARRANTY AND WARRANTY DISCLAIMER

At Relaxons Chair, we proudly stand behind the quality, performance, and reliability of every massage chair we sell. As a trusted provider of premium massage chairs, we are committed to ensuring that every customer receives a dependable product supported by comprehensive after-sales service.

This Limited Warranty explains the terms and conditions of warranty coverage, outlines the responsibilities of both the customer and our company, and details the circumstances that may impact the approval or validity of a warranty claim.

1. LIMITED WARRANTY COVERAGE

Relaxons Chair warrants to the Original Purchaser that each new chair purchased from our dealership will be free from defects in material and workmanship when used under normal, recommended operating conditions.

Warranty coverage generally ranges from 3 months to 1 year, depending on the specific chair brand. Your exact warranty duration can be found in the product’s manufacturer documentation or by contacting our support team.

This warranty applies only to purchases made directly from: Relaxons – 1452 E Valencia Dr, Fullerton, CA 92831

Warranty Eligibility Requirements

To qualify for warranty service:

  • The claimant must be the original purchaser.
  • The product must have been purchased from Relaxons Chair . (https://relaxonschair.com)
  • A valid proof of purchase (invoice, receipt) must be provided.
  • The unit must be used as intended, maintained properly, and not modified beyond factory specifications.

2. WHAT IS NOT COVERED (Warranty Exclusions)

The following conditions do not constitute defects and are therefore not covered under this Limited Warranty:

Damage Caused By Misuse or Negligence

  • Improper handling or storage
  • Fire, vandalism, or environmental exposure
  • Use of incompatible accessories or unauthorized parts

Unauthorized Work or Modifications

  • Repairs performed by unapproved or uncertified technicians

Cosmetic Issues

  • Scratches, chips, fading, minor corrosion, or cosmetic imperfections that do not affect operation

Other Exclusions

  • Damage caused by water intrusion, flooding, or submersion
  • Damage caused by commercial or rental use (unless unit is specifically rated for such)

3. LIMITED REMEDY

If a defect covered under this warranty is confirmed:

Weller Relaxons Chair will:

  • Provide replacement parts at no cost
  • Assist with warranty processing with the manufacturer
  • Replace defective components in accordance with manufacturer guidelines

Customer Responsibilities

The customer is responsible for:

  • Labor costs associated with installation/removal
  • Transportation or shipping costs of the unit or parts
  • Safely returning the product to our facility or authorized service center

Risk of loss or damage during transit remains with the customer until the product is received.

Exclusive Remedy

Subject to applicable state law, the remedy above is the customer’s exclusive remedy for warranty defects.

4. INCIDENTAL & CONSEQUENTIAL DAMAGE DISCLAIMER

Except where prohibited by law, Relaxons Chair is not liable for:

  • Loss of use
  • Loss of time
  • Transportation costs
  • Rental costs
  • Economic or indirect damages
  • Special, incidental, or consequential damages

Our total liability will never exceed the original purchase price of the product.

5. WARRANTY CONDITIONS & CUSTOMER RESPONSIBILITIES

To maintain warranty validity, customers must:

Use Approved Technicians

All warranty work must be carried out by Relaxons Chair or another technician expressly approved by us.

Adhere to Service Requirements

  • First service recommended within the first 6 weeks of use
  • Continued servicing at least every 6 months for daily use
  • Annual maintenance is strongly recommended

Maintain Proper Care

  • Keep the unit clean and stored properly

Return Requirements

For structural or frame related claims, the unit or frame must be returned clean for evaluation.

Warranty Void Situations

Your warranty may be void if:

  • You attempt repairs without authorization
  • You install parts not supplied by Relaxons Chair or the manufacturer
  • You disassemble components beyond what is described in the user manual

Nothing in this policy limits your statutory rights under Utah or U.S. consumer protection laws.

6. WARRANTY SERVICE & CONTACT INFORMATION

For all warranty inquiries or claims, please contact our support team:

Address: 1452 E Valencia Dr, Fullerton, CA 92831

Email: sales@relaxonschair.com

Phone:+1(351) 209-4991

Website Contact Page: https://relaxonschair.com/contact-us/

Customer Support Hours: Pacific Standard Time (PST) California

  • Monday – Friday: 08:00 AM – 10:00 PM
  • Saturday: 08:00 AM – 08:00 PM
  • Sunday: 08:00 AM – 06:00 PM


Our team will assist you with warranty verification, service scheduling, and replacement parts coordination.