{"id":11,"date":"2025-12-23T10:42:34","date_gmt":"2025-12-23T10:42:34","guid":{"rendered":"https:\/\/cm.nolimithostinger.com\/?page_id=11"},"modified":"2025-12-23T12:15:56","modified_gmt":"2025-12-23T12:15:56","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/relaxonschair.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Thank you for choosing\u00a0<strong>RELAXONS CHAIR<\/strong>, Utah\u2019s trusted destination for high-quality Massage chairs. We are committed to ensuring your satisfaction with every purchase. If for any reason you are not pleased with your order, we offer a clear and customer-friendly Returns &amp; Refunds Policy to ensure a smooth and transparent experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"-30-day-return-window-\"><strong>30-Day Return Window<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may request a return within&nbsp;<strong>30 days<\/strong>&nbsp;of the original purchase date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be\u00a0<strong>unused<\/strong>,\u00a0<strong>unmodified<\/strong>, and in\u00a0<strong>the same condition<\/strong>\u00a0as received.<\/li>\n\n\n\n<li>The product must be returned in its\u00a0<strong>original packaging<\/strong>, including all accessories, manuals, and hardware.<\/li>\n\n\n\n<li>You must include your\u00a0<strong>original order confirmation, receipt, or packing slip<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"-how-to-initiate-a-return-\"><strong>How to Initiate a Return<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure proper processing, all returns must follow these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>1. Contact Our Support Team:\u00a0<\/strong>Email us at\u00a0<a href=\"mailto:sales@wellerrecreation.com\">sales@relaxonschair.com<\/a>\u00a0to request a return. Our support team will guide you through the process and confirm eligibility.<\/li>\n\n\n\n<li><strong>2. Receive Your Return Authorization (RA) Number:\u00a0<\/strong>Once approved, we will issue a\u00a0<strong>Return Authorization (RA)<\/strong>\u00a0number along with return instructions. No returns will be accepted without an RA number.<\/li>\n\n\n\n<li><strong>3. Package the Item Securely<\/strong><\/li>\n\n\n\n<li>Use the original packaging whenever possible.<\/li>\n\n\n\n<li>Include all accessories, keys, chargers, manuals, and components.<\/li>\n\n\n\n<li><strong>4. Clearly Mark the RA Number:\u00a0<\/strong>Write your RA number\u00a0<strong>on the outside<\/strong>\u00a0of the package so our team can identify your return quickly.<\/li>\n\n\n\n<li><strong>5. Return Shipping:\u00a0<\/strong>Customers are responsible for all return shipping costs. We strongly recommend using a\u00a0<strong>trackable and insured shipping<\/strong>\u00a0service to ensure the product arrives safely.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"-refund-process-\"><strong>Refund Process<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your return is received and inspected:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>You will receive an email confirming receipt of your returned item.<\/li>\n\n\n\n<li>We will notify you whether your refund request has been\u00a0<strong>approved or denied<\/strong>\u00a0based on product condition.<\/li>\n\n\n\n<li>If approved, your refund will be issued to your\u00a0<strong>original method of payment<\/strong>\u00a0within\u00a0<strong>10 business days<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that bank processing times may vary.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"-non-refundable-items-\"><strong>Non-Refundable Items<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For safety, quality assurance, and manufacturer restrictions, the following items&nbsp;<strong>cannot be refunded<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened, used, or modified vehicles or parts<\/li>\n\n\n\n<li>Electrical components that have been installed<\/li>\n\n\n\n<li>Special order items<\/li>\n\n\n\n<li>Gift cards or promotional items<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"-damaged-or-defective-deliveries-\"><strong>Damaged or Defective Deliveries<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives&nbsp;<strong>damaged, defective, or incorrect<\/strong>, please contact us within&nbsp;<strong>48 hours<\/strong>&nbsp;of delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email:\u00a0<strong><a href=\"mailto:sales@wellerrecreation.com\">sales@relaxonschair.com<\/a><\/strong>\u00a0Include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Photos showing the damage or issue<\/li>\n\n\n\n<li>A brief description of the problem<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will resolve the matter promptly, either through replacement parts, repair, or exchange depending on the situation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"-important-notes-\"><strong>Important Notes<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returns\u00a0<strong>without an RA number<\/strong>\u00a0will not be accepted.<\/li>\n\n\n\n<li>Products showing signs of use, wear, alteration, neglect, or improper handling may be\u00a0<strong>denied<\/strong>\u00a0or subject to a\u00a0<strong>restocking fee<\/strong>.<\/li>\n\n\n\n<li>Shipping fees, delivery charges, and optional services (insurance, assembly, expedited shipping) are\u00a0<strong>non-refundable<\/strong>.<\/li>\n\n\n\n<li>For all vehicles, once fuel has been added or the battery is activated, the unit is considered\u00a0<strong>used<\/strong>\u00a0and may no longer qualify for a return.<\/li>\n<\/ul>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"-contact-information-\"><strong>Customer Support<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Your satisfaction is our priority. Our team is always ready to assist with shipping questions, tracking updates, delivery coordination, or product concerns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Address:<\/strong>&nbsp;1452 E Valencia Dr, Fullerton, CA 92831<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong>&nbsp;<a href=\"mailto:sales@wellerrecreation.com\">sales@relaxonschair.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone:<\/strong>&nbsp;+1(351)209-4991<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Website Contact Page<\/strong>:&nbsp;<a href=\"https:\/\/relaxonschair.com\/index.php\/get-in-touch\/\">https:\/\/relaxonschair.com\/index.php\/get-in-touch\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"-customer-support-hours-mst-7-\"><strong>Customer Support Hours: (GMT-07:00) <strong>Pacific Standard Time (PST) California<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Monday \u2013 Friday:<\/strong>&nbsp;08:00 AM \u2013 10:00 PM<\/li>\n\n\n\n<li><strong>Saturday:<\/strong>&nbsp;08:00 AM \u2013 08:00 PM<\/li>\n\n\n\n<li><strong>Sunday:<\/strong>&nbsp;08:00 AM \u2013 06:00 PM<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for choosing\u00a0RELAXONS CHAIR, Utah\u2019s trusted destination for high-quality Massage chairs. We are committed to ensuring your satisfaction with every purchase. If for any reason you are not pleased with your order, we offer a clear and customer-friendly Returns &amp; Refunds Policy to ensure a smooth and transparent experience. 30-Day Return Window You may&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/relaxonschair.com\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/relaxonschair.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/relaxonschair.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/relaxonschair.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/relaxonschair.com\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/relaxonschair.com\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":577,"href":"https:\/\/relaxonschair.com\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/577"}],"wp:attachment":[{"href":"https:\/\/relaxonschair.com\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}